EMPOWERING PET OWNERS
Welcome to Zen Pet Health's FAQ Hub, the cornerstone of information designed to provide clarity and support as you navigate our holistic veterinarian services. We understand that embarking on the journey of holistic pet care may bring about questions and uncertainties, and we're here to offer guidance every step of the way. Delve into the sections below to explore a comprehensive array of frequently asked questions, thoughtfully crafted to address a myriad of concerns you may have. Whether you're curious about our approach to your pet's first appointment, or how to best manage rescheduling, our FAQ section is your trusted companion. At Zen Pet Health, we prioritize transparency and education, empowering you to make informed decisions about your pet's health and well-being. Join us in uncovering the wealth of knowledge within these pages, and let's embark on a journey of holistic pet care together.
DOES MY PET NEED TO BE PRESENT FOR THE TELEHEALTH VIDEO CALL?
Yes! In California and Arizona it is required that your pet is present for the Telehealth video call to diagnosis and prescribe medications. If you do not live in California or Arizona your pet is not required to be present (although we would LOVE to meet them!)
WHAT SHOULD I ANTICIPATE DURING OUR INITIAL APPOINTMENT WITH ZEN PET HEALTH?
At Zen Pet Health, your pet's well-being is our top priority. During your first appointment, Dr. Van Zant will begin by addressing any questions or concerns you may have. Depending on where you live* she will ask clarifying questions and deep dive with you to figure out root causes of your pets illness; or if your pet is healthy she will create a customized plan to keep your pet’s health fine tuned. Please allocate approximately 50 minutes for this appointment. Additionally, new clients are required to provide a deposit of $75.00 to secure their appointment slot. This will be applied toward your final bill.
WHAT IF I DON’T LIVE IN CALIFORNIA OR ARIZONA?
At Zen Pet Health, we offer non-medical pet advice from Dr. Van Zant. She will help guide you through the whirlwind of pet foods available, tips and tricks of new pet ownership, and many more! Your pet does not need to be present for this telehleath video call but we would love to meet them! Please allocate approximately 50 minutes for this appointment. Additionally, new clients are required to provide a deposit of $75.00 to secure their appointment slot. This will be applied toward your final bill.
I HAVE A NEW PROBLEM THAT WE DIDN’T DISCUSS AT OUR FIRST APPOINTMENT, CAN I HAVE THAT ADDRESSED AT OUR FOLLOW-UP APPOINTMENT?
We prioritize comprehensive care for all our patients. If you have a new problem or question that arises after your initial appointment, we encourage you to schedule a telehealth appointment with Dr. Van Zant. This ensures that she can dedicate ample time to address your concerns effectively. As Dr. Van Zant's availability may be limited, scheduling a separate appointment allows us to provide the highest level of care to all our patients.
I HAVE ANOTHER PET IN THE HOUSE, CAN DR. VAN ZANT SEE THEM DURING MY OTHER PETS’ APPOINTMENTS?
At Zen Pet Health, we strive to provide individualized care to each of our patients. While Dr. Van Zant values the well-being of all your pets, she does not typically have availability for multi-pet appointments unless scheduled in advance. This ensures that each pet receives the focused attention and comprehensive care they deserve during their appointment. There are not multi-pet discounts available at this time.
HOW CAN I RESCHEDULE MY APPOINTMENTS?
At Zen Pet Health, we understand that unforeseen circumstances may arise that require you to reschedule your appointment. To do so, you can contact us directly by phone or email. Simply leave a message with our team or email us at admin@zenpethealth.com. We kindly ask that you notify us of any changes to your appointment no later than 24 hours prior to the scheduled time. Please note that a $100 cancellation fee will be charged to the payment method on file for cancellations made after this time frame. Thank you for your cooperation and understanding.

"True healing begins with understanding - understanding your pet's needs, fears, and joys. It's not just about treating ailments - it's about nurturing their spirit and restoring balance."
- Dr. Katrina Van Zant




